Architeka

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Lean Service Game:
Architeka®

Learn methods for improvement and standardization in service processes based on real customer needs.

Number of players
6 - 9
Duration
6 - 8 hours
Level of difficulty of running the game
Medium
Area
Services

About the game

Description

Implementation of Lean Service activities in service processes results primarily in reduced errors, reduced variability, reduced service time, and service delivery time.

In the course of change, the organization is transforming from a siloed one to a process-based one based on the cooperation of departments focused on a common goal: Customer satisfaction. The lean services game shows all the tools that can be applied to office processes and the results of their implementations.

Goal of the Lean service game

Simulate irregular workloads of process members and prioritize implemented actions to improve the way services are delivered consistent with Lean methodology.

Architeka_101
Architeka_102

Gameplay

A game consisting of 4-5 rounds with a designed large number of opportunities for mistakes, an external service provider and different product flow paths. Flow variability also allows to simulate the irregularity of the workload and to seek actions to balance the workload in a dynamically changing environment.

The lean service game is implemented in rounds, between which participants, based on the organization's financial and operational performance, make decisions on implementation priorities during improvement (kaizen) actions. Critical to participants' success is understanding customer needs using the Voice of the Customer method.

Process

Players take on the roles of an Architect, Service Office and Field Advisor, among others, and are tasked with delivering a correct, responsive project to the client on time. The game simulates a large number of possible mistakes, an external service provider (office) and different flow paths for different types of services.

Characteristically, there are several independent order processors, which limits the ability to freely balance the workload of positions and transfer activities between positions. The result of the above limitation is the need to standardize the process by analyzing the order and information flows throughout the service process.

Roles in the game

  • Client
  • Customer Service
  • Field Advisor
  • Government Official
  • Architect
  • Assistent
  • Leader
  • Expert
Architeka_1046
Architeka_105

Lean tools in the game

  • Visual Performance Management
  • Kaizen
  • Process mapping
  • One Piece Flow
  • 5S
  • Standardization of work
  • Voice of the Customer
  • FIFO
  • SWIP - standardization of work in progress
  • Poka-Yoke
  • Flow tables
  • Yamazumi
  • Scrum Boards

Physical content of the lean services game set

  • Simulation game case
  • Game metrics
  • Materials for conducting 5 games
  • Physical printed materials
  • Print materials (flash drive)
  • Physical elements of the game
  • Instructions
  • Forms
  • Cards
  • IDs
  • Presentation of the game
  • Presentation - game clock
  • Presentation - Kaizen clock
  • Instructions for running the game
  • Game Coach Instructions

You have 3 options to get acquainted with the Architeka® game

Organization of a closed workshop

with a simulation game without buying the game
Ask about a workshop

Purchase of a simulation game

along with instructional training
Ask about the game

Participation in open training

during which you will play a simulation game
See trainings

See our other games

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