Lukasz Serafinowski
Product Manager, Game Coach
About us
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Who are we?
We are a consulting and implementation company, one of the national leaders in the field of Lean Management in Poland. Since 2003, we have been supporting manufacturing, service and logistics companies in building a Kaizen continuous improvement culture and transforming organizations striving for operational excellence.
Our Values
Respect
We respect the skills, knowledge and experience of our clients' teams and use this to build joint solutions.
Honesty
We don't beat around the bush. We tell it honestly as it is based on facts and data. We are not afraid of uncomfortable truths and aim to find solutions for them.
Cooperation
We bring a considerable amount of knowledge and experience to our joint activities. We combine the potential of our teams, achieving the best results
Responsibility
We take responsibility for the results of the projects we implement. We declare to achieve what we believe is possible.
Empathy
Results are achieved by people, so we take good care of their sense of security throughout our cooperation.
Simulation game as an experience that changes
When interacting with the participants of a workshop with a simulation game, the trainer’s main goal is to build a working atmosphere that fosters people’s involvement in improving the chosen process.
The game makes it possible to turn problem situations into exciting puzzles that we are able to solve by changing the optics from an “us” and “them” competitive situation to a context of structured team learning through cooperation.
It is the participants who are the experts here, who in a closed piece of reality can experiment, share reflections, and develop common standards of operation.
The entire process takes place in a safe environment, where we are guided by a culture of not blaming and giving feedback as a summary of the results of the participants’ actions.
Łukasz Serafinowski – Product manager of simulation games at LeanQ Team
How do we operate?
We aim to . . .
. . . make all employee improvement activities linked to the client’s current strategy. We want them to be consistent with its budget goals, so that the improvement results have measurable financial effects.
We operate in a manner . . .
. . . allowing our Client to gain independence in developing solutions as soon as possible. That’s why we also take care of knowledge transfer and skill development of the Customer’s teams during implementations.
What do we do?
We audit to identify the most effective directions for improvement. We train to prepare teams for the changes ahead. We design and implement solutions together so that the results are sustainable. We support post-implementation activities so that client teams operate independently and effectively.
How do we work together?
By listening carefully to understand the client’s needs and challenges. Using our knowledge and experience, we propose and agree on the scope of activities and criteria for joint success. In the course of cooperation, we monitor the level of achievement of the expected results, because the client’s goals are our goals.
Simulation games as an element of organization diagnosis
Companies implementing the Lean concept often face the problem of convincing employees of the validity of applying the production management methods and tools included in Lean.
The concept often requires the application of significant organizational changes, both to the work itself and to the workspace. There is, therefore, an understandable fear of applying them, especially when it is difficult to imagine the benefits that these changes can bring.
Lean simulation games, which take the form of playing “in manufacturing,” allow one to see how the proposed management tools can be used in practice and what results they can bring.
Properly constructed simulation models provide the opportunity to improve the efficiency of the analyzed process, planning decisions for the present and future using the techniques included in the simulation plan.
Dr. Joanna Czerska – Technical Director of the LeanQ Team
Simulation game trainers
Experienced managers and Lean consultants with successes and a passion for continuous improvement. Each presenter will give a piece of their experience, sharing best practices, and will provide you with the conditions not only to gain knowledge, but most importantly to develop your skills.
Joanna Czerska
Executive Director, Game Coach
Maciej Worsztynowicz
Game Coach
Arkadiusz Talalaj
Game Coach
Piotr Bielawski
Game Coach
Andrzej Biziuk
Game Coach
Szymon Wlodarski
Game Coach
Dariusz Suchlabowicz
Game Coach
Dorota Mejri
Game Coach
Karolina Lapinska
Training coordinator
Barbara Sikorska
Training organisation coordinator